Venue Terms & Conditions for Ticketed Events

Certain events may be subject to specific terms and conditions, which will supersede this terms and conditions. The specific terms and conditions will be provided on booking of those events.

Subject to the above, these Terms and Conditions apply to ticket purchases and attendance at any event held at our venue, including (but not limited to) cookery workshops, gardening workshops, plays, concerts, operas, talks, demonstrations, wellness activities, and outdoor events.

By purchasing a ticket and/or attending an event, you accept these Terms on your own behalf and on behalf of any individuals for whom you have purchased tickets.

We may update these Terms occasionally. The version in force at the time of your booking applies.

1. Ticketing & Admission

1.1 Only guests with a valid ticket or booking confirmation will be admitted.

1.2 Some events may have age restrictions; these will be listed on the event page.
1.3 Tickets are non-refundable and non-exchangeable except as set out in Section 9.
1.4 Tickets may not be resold for commercial gain; unauthorised resale may result in
cancellation without refund.
1.5 Ticket availability, pricing, and event details may change without notice.
1.6 Please check your booking confirmation carefully, as errors cannot always be corrected after purchase.

2. Event Content & Programme
2.1 Tickets grant access to the event as a whole, not to any specific instructor, performer, activity, or time slot unless explicitly stated.
2.2 Event schedules, instructors, performers, workshops, classes, and activities may be changed or withdrawn without notice. No refund is due for such changes, unless it is a material change,
in which a full refund will be given.
2.3 Admission is only permitted during the designated opening times.

3. Conduct & Removal
We reserve the right to refuse entry or remove any guest who behaves in a way deemed unsafe, disruptive, discriminatory, offensive, or detrimental to others wellbeing or enjoyment. No refund will be given.

4. Health, Safety & Participation
4.1 You must follow all safety instructions from staff, presenters, instructors, and volunteers.
4.2 Participation in workshops, demonstrations, performances, or activities is voluntary and undertaken at your own risk.
4.3 Events may involve practical activities (e.g., cooking, use of kitchen equipment, gardening tools, outdoor terrain, physical movement, sensory activities). You must act responsibly and use equipment only as directed.
4.4 Outdoor events may take place on uneven or natural terrain. Please take care at all times.
4.5 Refunds will not be provided due to adverse weather conditions.
4.6 Smoking and vaping are only allowed in designated outdoor areas.

5. Accessibility
5.1 We welcome guests of all abilities; however, natural terrain, listed buildings, or outdoor conditions may limit accessibility to some areas.
5.2 If you have accessibility requirements, please contact us in advance. We will make reasonable efforts to support you, though full access cannot be guaranteed.

6. Personal Belongings
6.1 You are responsible for your personal belongings and valuables.
6.2 We cannot accept responsibility for items that are lost, damaged, or stolen.
6.3 Lost property will be kept for 14 days; perishable or unsafe items may be disposed of sooner.

7. Alcohol, Drugs and Controlled Substances
7.1 Some events may be alcohol-free; where so, this will be clearly stated in event information and must be respected.
7.2 Where alcohol is permitted, you must drink responsibly and comply with licensing laws.
7.3 Illegal drugs, non-prescribed controlled substances, and psychoactive substances are strictly prohibited.
7.4 Guests misusing substances may be removed without refund.

8. Medical Disclosure & Personal Responsibility
By attending any event, you confirm that:
8.1 You are responsible for assessing your own physical and mental capability to participate.

8.2 You are in an appropriate condition to take part in any chosen activity.
8.3 You have disclosed any relevant medical conditions, allergies, medication requirements, injuries, pregnancy status, mobility limitations, or other factors that may affect safety.
8.4 Non-disclosure may increase risk and is your responsibility.
8.5 Staff and instructors are not medical professionals and cannot diagnose or treat health conditions.
8.6 In an emergency, you consent to first aid being administered and for emergency services to be contacted if necessary.

9. Cancellation, Changes & Force Majeure
9.1 Customer cancellations: Refunds are at our discretion. As a general policy, full refunds will be offered for cancellation requests made more than two weeks prior to the event date. We reserve the right to charge an administrative fee to cover the costs associated with processing
refunds.
9.2 Event cancellations or changes: If we cancel, postpone, or materially alter an event for reasons other than Force Majeure, you will be entitled to a refund of the ticket price only.
9.3 Force Majeure includes severe weather, transport disruption, government restrictions, public health measures, fire, flooding or safety concerns.

10. Photography, Filming & Media
10.1 By attending, you consent to being photographed or filmed for promotional, editorial, reporting, and archival purposes, in any media worldwide, without payment. Consent can be withdrawn at any time.

11. Pets & Animals
11.1 Pets are not permitted at most events unless explicitly allowed for that event.
11.2 Registered assistance dogs are permitted but must be pre-notified.

12. Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.
We are not liable for indirect or consequential loss; loss of enjoyment; travel or accommodation costs; personal property loss or damage; injuries arising from failure to follow safety instructions; the event not meeting personal expectations; or allergies or conditions not disclosed in advance.
Our total liability is limited to the face value of the ticket.

13. Communication with you and data
Please see our Privacy Policy which explains how we will process your personal data. All electronic data transferred pursuant to these terms and conditions remains our property and may not be replicated in part or whole without our prior written permission. Electronic data will
not be preserved indefinitely by us.
14. General
14.1 We may refuse service or booking where necessary for safety or legal compliance.
14.2 These Terms are governed by the laws of England and Wales.